The first annual Customer Experience Recognition Awards (CERAs) were presented at a luncheon ceremony this past week. A highlight of the Information Development World (iDW) conference, the CERAs recognized achievement in the same key areas as this multi-discipline conference “dedicated to helping organizations create exceptional experiences centered around content.”
Organized by TechWhirl.com, the CERA program recognizes the customer experience as a sustainable advantage in business. CERA honorees demonstrated this advantage, and how content-driven customer experience creates value for organizations and their customer bases, in seven distinct categories: Translation / Localization, Social Media, Customer Support / Technical Communication, Information Discovery, User Community, Employee Engagement, and Accessibility.
Winning projects ranged from the content supporting zero downtime for K-12 school districts at the start of a new year to the transformation of legacy policy into usable content. And who was in the list of prestigious winners along with notable organizations such as Cisco Systems, LinkedIn, and Content Science? Our very own Schoolwires Hosting Operations Team winning the Accessibility category with their nomination“Hosting with Confidence & Demolishing Downtime!”
Congratulations to our Hosting Operations Team, dedicated to ensuring 100% uptime to our 1,600+ K-12 district clients during the critical, high peak usage, back-to-school months. We are so proud of your accomplishments!
Check out TechWhirl's article about the CERA event>>